Returns and Refunds

Returns & Refunds Policy

Last updated: 26^th February 2026

At The Secret Blind Box NZ, all sales are final.

We do not accept returns or refunds for change of mind, including:

· Deciding you no longer want the item

· Receiving a plush or blind box character you did not prefer

· Ordering the wrong item

· Accidental purchases

Blind boxes are mystery items, and by purchasing you agree to accept any character included.

We do not accept returns unless the item arrives damaged or faulty. This excludes items with faults listed in the description.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

· Your order name or number

· Photos of the item

· Photos of the packaging

If approved, we may offer:

· A replacement item, or

· Store credit

We are not responsible for:

· Lost parcels caused by incorrect addresses

· Delays caused by the courier

· Parcels left unattended after delivery

All TikTok Live purchases are final.

By purchasing during a live sale, you agree that:

· Blind boxes are random

· No swaps or returns are allowed

· No refunds for change of mind

For issues with your order, please message us.